Terms And Conditions

Welcome to Panchanwala! These terms and conditions outline the rules and regulations for the use of Pancharwala's website and services. By accessing this website and using our services, you agree to comply with these terms. If you disagree with any part of the terms, please do not use website or services.

1. Service Overview 

Pancharwale provides on-road to home services for all types of vehides, including but not limited to repair services, tire changes, battery replacements, and other roadside assistance. 

2. Service Availability

 

Services are subject to availability and are provided based on location and the specific needs of the vehicle. We strive to reach our customers as quickly as possible, but response times may vary depending on traffic, location, and other factors beyond our control,

3. Service Fees 

All services are subject to fees as outlined on our website or app. Prices may vary depending on the type of service, vehicle type, and location.

Payment must be made at the time of service through the available payment methods.

Any additional charges for parts, materials, or extra services will be communicated before proceeding with the service.

4. Customer Responsibilities

Customers must provide accurate information about their vehicle and the required 

services, It is the customer's responsibility to ensure that the vehicle is in a safe and accessible location for our technicians to perform the service

, 

Any personal belongings should be removed from the vehicle before service.

5. Liability and Warranty 

Panicharwala guarantees the quality of services provided by our technicians, However, we are not liable for any pre-existing damage to the vehicle or any issues that arise after the service is completed unless directly caused by our technician's negligence. Any parts or materials provided by Pancharwala are covered by the manufacturer's warranty, if applicable,

6. Cancellations and Refunds 

* Cancellations made before the technician is dispatched will not incur any fees.

If the technician is already en route or has arrived at the location, a cancellation fee may . apply 

Refunds are available for services not rendered, but not for services already provided unless there was an error or issue caused by Pancharwala.

7. User Conduct 

Users agree not to misuse the services, including but not limited to fraudulent requests,

abusive behavior towards technicians, or tampering with the website or app. Any misuse of services may result in the suspension or termination of access to our services.

8. Privacy Policy

Pancharwala respects the privacy of its users, Personal information collected is used

solely for the purpose of providing services and improving the user experience. Please

refer to our Privacy Policy for more details,

Customers must provide accurate information about their vehicle and the required services.

It is the customer's responsibility to ensure that the vehicle is in a safe and accessible

location for our technicians to perform the service. Any personal belongings should be removed from the vehicle before service,

9. Changes to Terms

Pancharwala reserves the right to modify these terms and conditions at any time. Changes will be posted on our website, and continued use of the services constitutes Changes acceptance of the updated terms.

10. Governing Law

These terms and conditions are governed by the laws of Gurgaon. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon.